Customer Care

FAQ

Hit us up through mail, the chat or Instagram if you'd like any info regarding the fit of clothing and shoes.

We are happy to try our best at handling your requests. We have access to all the major skateboard brands so just hit us up.

We care a lot about advising the right skateboard size, the right trucks and the right wheels for each individual and take pride in our service.
Drop by the shop for the best best personal advise or send us an e-mail or use the chat.

Yes we certainly do! Drop by the shop and we can do it on the spot. Or leave a note with your order if you'd like us to grip or fully set up your board.

No we are not looking for any employees or interns right now.

We don't sponsor events that we're not directly involved with ourselves.

Also we only sponsor local skateboarders who have a strong connection to the shop.
It's a family thing.
So support your local, get it back through events etc. and who knows you might become a part of the family some day.

SHIPPING & DELIVERY

In most cases we ship within 24 hours except on our weekends - which is Sunday to Tuesday.

Orders within The Netherlands are usually delivered the next business day.
European orders are sometimes already delivered within 2-5 business days, but to some countries it can take 5 to 10 business days.
Outside of Europe it can take between 2 and 4 weeks depending very much on the region.

We ship our orders through PostNL.
International orders are handed to local delivery companies.

If you prefer to ship through UPS, FedEx or other companies please get in touch before you order.

We offer free shipping in The Netherlands from orders over €150.

International orders range between €15 and €30 approximately. With bigger packages we sometimes end up having to pay €50 and in those cases we will get in touch after your order to discuss the extra costs.

We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.

Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.

Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.

If you’re nearby, you can choose free in-store pickup at checkout. You’ll receive a notification once your order is ready for collection.

Afterpay is available in selected regions. At checkout, you’ll see if the option is supported in your country before completing payment.

RETURNS

We accept returns within 14 days or receiving your order.

Items must have no smell, wear or whatsoever. Packaging has to be intact and labels attached.

Extra shipping costs are the customers responsibilty.

Get in touch with us before returning your order and make sure you forward us the tracking code.

Although it never happened so far, lost returns are not our responsibilty.

We do not do refunds due the fact that we're only a small independent business.
You will receive a voucher for the purchased item(s) amount.

Contact

Public Skateshop
Sonsbeeksingel 111
6822BJ
Arnhem
The Netherlands

For any questions or inquiries hit us up at
info@publicskateshop.nl